The Value of Measuring Patient Satisfaction

TLKM Plastic Surgery

Plastic surgeons in Chicago and across the U.S. rely on patient feedback to hone their approaches. To assist in this process, an associate professor at Cornell University developed the FACE-Q, a tool for documenting patient-related outcomes following surgical and non-surgical facial aesthetic procedures.

Similar to the BREAST-Q, a survey I examined in a blog post in April, the results of the FACE-Q provide reliable information for evaluating patient-reported effects of facial enhancement. These results are organized by 4 domains: process of care, satisfaction with facial appearance, health-related quality of life, and adverse effects.

An article published in the January issue of Plastic and Reconstructive Surgery® analyzes the effectiveness of the FACE-Q in measuring patient-reported outcomes for facelift surgery. A sample of 225 facelift patients who were evaluated using this new tool reported significantly improved scores for facial appearance following surgery. The article concludes that the FACE-Q is “scientifically sound and clinically meaningful.”

This new method for analyzing patient-reported outcomes is valuable, but it shouldn’t be the only approach. It’s important for surgeons to stay in contact with patients following procedures to ensure they understand all aspects of a person’s experience.

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